Covid-19 FAQs: Please click here to see read our FAQs.
Read What to Expect During Your Care here.

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COVID-19 FAQs

Is Avery Ranch Eye Care Open?

Yes! We are so glad to be open and to serve our community once again! We have missed you, our family, and cannot wait to see you soon! In hopes to help keep everyone safe as possible, we are keeping our doors locked at this time. This will help us limit the number of people that are in our office at one time. If you are planning on stopping by, please call or text us at 512-255-7070 from the parking lot when you arrive. We want to make sure we are ready for you when you come into the office.

What Protocols Are You Taking To Disinfect Your Office And Help Prevent the Spread of COVID-19?

We are utilizing a disinfectant that has been approved and on the EPA list of products that kills the Coronavirus!

General Office Protocols:

  • We will be utilizing TeleHealth services whenever possible.
  • Everyone entering the office will be required to wear a mask. Patients please bring yours with you.
  • Plexiglass shields will be placed at certain areas throughout the office for additional protection.
  • Everyone to observe 6 feet of social distancing. There are certain brief procedures where we must be closer, but those instances will be brief.
  • All patients please come unaccompanied unless a guardian or true caretaker is necessary. Only one guardian or one true caretaker will be allowed.  The guardian or true caretaker will be pre-screened for symptoms of COVID-19 and their temperature taken.
  • All patient care areas will be thoroughly disinfected in between patient encounters.
  • All common areas and “high touch” areas will be constantly disinfected throughout the day. For example, countertops, door handles, desks, light switches, etc.
  • All necessary information (demographics, patient history, insurance card, driver’s license, payment method etc.) will be collected before the patient’s appointment either by telephone, secure text, or virtual.
  • We are requiring all new and returning patients complete their patient history online 48 hours BEFORE their appointment.
  • Team members will be providing curb side dispensing and adjustments of eyewear.
  • The only people in the exam room will be the doctor and patient unless one guardian or one true caretaker is necessary.
  • There will be a hands-free payment option.

Our Patient Protocols:

  • We need to have all new and returning patients complete their patient history online 48 hours before their appointment.
  • We will be providing ‘virtual check-in’. When patients arrive for their appointment they will remain in their car and then call or text the office to notify us they are here.  When the office is ready for the patient, a team member will call or text instructions to the patient before entering the office.
  • Everyone entering the office will be required to wear a mask. Please bring yours with you.
  • Everyone entering the office will have their temperature measured.
  • Upon arrival into the office, all patients will be asked to use hand sanitizer.
  • After pre-screening all patients, the patient will be taken immediately back to begin their appointment.
  • The opticians will ask all patients to use hand sanitizer before trying on frames. After trying on a frame, the frame will be placed in a designated area so the frame can be disinfected using UVC technology before being placed back on display.
  • All frames will be disinfected with the strictest of guidelines after each patient has tried them on.
  • All patient visits whether coming in for an exam, office visit, or in need of an eyewear adjustment will need to be scheduled. Please use our ‘virtual check-in’ process. We are not allowed to have “walk-in” appointments.

Our Doctors and Team Members Protocols:

  • Doctors and team members will be routinely screened for symptoms of COVID-19.
  • Doctors and team members temperature will be taken upon arrival into the office and then once again after returning from lunch break.
  • Doctors and team members will be required to wear a mask. The mask will be worn at all times while in the office.
  • Doctors and team members will wear gloves when necessary.
  • Doctors and team members are instructed not to enter the office if experiencing any symptoms of COVID-19.
  • The opticians will properly disinfect all frames with UVC technology and the strictest of guidelines.
  • Doctors and staff will be performing proper hand hygiene prior to working with a patient and throughout the day.

If I Am A New Patient, Or A Returning Patient, Why Do I Have To Perform My Patient History Online Before My Appointment?

Before this pandemic, the patient care coordinator would either review or gather your demographic information during the check-in process when you arrived.  As you moved through the exam process, a technician would either review or gather your medical history, eye history, medications, any allergies, etc.

With information from the CDC and other various organizations, the risk of transmitting COVID-19 increases with the amount of time spent with one individual.  In order to help protect our patients and team members, we are requiring all new and returning patients complete their patient history online 48 hours BEFORE their appointment.  Completing this information prior to your visit will streamline your visit and reduce the amount of time you spend in the office.

To complete your patient forms before your appointment, please visit this secure, encrypted link.

Please complete our patient forms 48 hours BEFORE your appointment.  If you are a New patient, no password is required.  If you are a Returning patient, please call or text our office at 512-255-7070 when you are ready to complete your forms and a team member will text or email you a secure password.  

If have any problems completing your patient history online, please call or text our office at 512-255-7070 and team member can assist you to help complete your history before you arrive for your appointment. 

For all patients and after completing your patient forms, please utilize our secure text feature to send us a photograph of your driver’s license and insurance card.  We will need this documentation BEFORE arriving for your visit.  

Why Do I Have To Wear A Mask In Your Office?

In hopes to help keep you and our team stay safe as possible, we are following the guidance developed from the Centers for Disease Control (CDC), American Optometric Association (AOA), Texas Optometric Association (TOA), and many other national, state, and local organizations.  In order to re-open our office, the guidance from these organizations state that masks are required for both healthcare workers and anyone entering the office.  Our team is wearing masks at all times to help protect you and we ask that anyone entering the office to wear a mask to help protect our team.  

Why Are You Screening By Asking Questions About COVID-19 And Taking Temperatures Upon Arrival Into The Office?

In hopes to help keep you and our team stay safe as possible, we are following the guidance developed from the Centers for Disease Control (CDC), American Optometric Association (AOA), Texas Optometric Association (TOA), and many other national, state, and local organizations.  In order to re-open our office, the guidance from these organizations recommend we ask a series of questions related to symptoms of COVID-19 and take the temperature of anyone who enters our office. 

Am I Able To Try On Frames To Purchase My New Eyeglasses?

Absolutely!  You will be required to wear a mask while choosing frames and reviewing your lens recommendations.  You are able to browse the optical and choose frames to try on.  When a frame is taken off of display the frame will be placed in a tray that will be provided to you by the optician.  Once you have selected a frame, the optician will take all the other frames that were tried on and the frames will be disinfected by placing them in our UVC frame cabinet.  While at the optician’s desk, we ask that you stay behind the plexiglass barriers at all times.  We are limiting face to face interaction with the optician to a maximum of 15 minutes.  

How Do I Get My Eyeglasses And Contacts?

Once you arrive to our office, please utilize our ‘virtual check-in’ by calling or texting us from the parking lot.  A team member will bring your eyeglasses out to you.  Contact lens orders will continue to be shipped directly to your home.  With special circumstances, your contact lenses may be shipped to the office.  When you are notified by a team member that your contact lenses are ready for pick-up, please utilize our ‘virtual check-in’ by calling or texting us from the parking lot and we will bring them out to you.

If I Am Of Age, Why Do I Have To Attend My Appointment By Myself?

In hopes to help keep you and our team stay safe as possible, we are following the guidance developed from the Centers for Disease Control (CDC), American Optometric Association (AOA), Texas Optometric Association (TOA), and many other national, state, and local organizations.  In order to re-open our office, the guidance from these organizations recommend we limit the number of people in our office at one time.  All patients please come unaccompanied unless a guardian or true caretaker is necessary.  Only one guardian or one true caretaker will be allowed.  The guardian or true caretaker will also be screened for symptoms of COVID-19, be required to wear a mask, and their temperature taken. 

Why Is A Retinal Image Required For All Patients?

With information from the CDC and other various organizations, the risk of transmitting COVID-19 increases with the amount of time spent with one individual.  In order to help protect our patients and team members, we are requiring a retinal image be taken on all patients during their exam.  Examining the inside of your eye can be one of the most time-consuming procedures performed during your eye exam, and it requires the doctor to be very close to you.  In hopes to help keep you safe and our team, we will be utilizing this technology.    

These are some of the measures we are taking to ensure the safety for you, your family, and our doctors and team members.  Thank you for your support and respect of these new protocols.  Please continue to be patient with us as we begin this “new normal”.  As to what to expect during your next visit, please click here.  Please continue to be safe and we are so excited to be serving you soon!