What To Expect During Your Next Visit With Avery Ranch Eye Care
Before Your Appointment:
Whether you are a New Patient or Returning Patient, we are requiring all patients to complete their patient history online 48 hours BEFORE their appointment. With information from the CDC and other various organizations, the risk of transmitting COVID-19 increases with the amount of time spent with one individual. In order to help protect our patients and team members, we are requiring all New and Returning patients complete their patient history online 48 hours BEFORE their appointment. Completing this information prior to your visit will streamline your visit and reduce the amount of time you spend in the office.
Please complete your patient forms 48 hours BEFORE your appointment. If you are a New patient, no password is required. If you are a Returning patient, please call or text our office at 512-255-7070 when you are ready to complete your forms and a team member will text or email you a secure password.
If have any problems completing your patient history online, please call or text our office at 512-255-7070 and team member can assist you to help complete your history before you arrive for your appointment.
For all patients and after completing your patient forms, please utilize our secure text feature to send us a photograph of your driver’s license and insurance card. We will need this documentation BEFORE arriving for your visit.
At The Time Of Your Appointment:
Upon arrival to the parking lot, please utilize our ‘virtual check-in’ by calling or texting us at 512-255-7070 to notify us you have arrived. Please remain in your vehicle and when the office is ready for you, a team member will call or text you instructions before entering the office. A screening COVID-19 questionnaire will be taken during our ‘virtual check-in’.
As you arrive to the front door, please have your mask on properly. Your mask will need to be worn the ENTIRE time you are in the office.
Once inside the front door, a team member will measure your temperature with a non-contact digital infrared thermometer, sanitize your hands, and then immediately take you back to begin your appointment.
You will be required to wear a mask while choosing frames and reviewing your lens recommendations. You are able to browse the optical and choose frames to try on. When a frame is taken off of display the frame will be placed in a tray that will be provided to you by the optician. Once you have selected a frame, all the other frames that were tried one will be disinfected by the optician placing them in our UVC frame cabinet. While at the optician’s desk, we ask that you stay behind the plexiglass barriers at all times. We are limiting face to face interaction with the optician to a maximum of 15 minutes.
Picking Up Eyeglasses and Contact Lenses:
Once you arrive to our office, please utilize our ‘virtual check-in’ by calling or texting us 512-255-7070 from the parking lot. A team member will bring your eyeglasses and/or contact lenses out to you. Contact lens orders will continue to be shipped directly to your home unless a special circumstance was needed and the contact lenses were shipped to the office.
Adjustment Needed On Eyeglasses:
Once you arrive to our office, please utilize our ‘virtual check-in’ by calling or texting us 512-255-7070 from the parking lot. An optician will come to your vehicle and provide any adjustments that may be needed to your eyeglasses. If the adjustment cannot be done at your vehicle, the optician may instruct you to come into the office.
We are so glad to be open and to serve our community once again! We have missed you, our family, and cannot wait to see you soon! In hopes to help keep everyone safe as possible, we are keeping our doors locked at this time. This will help us limit the number of people that are in our office at one time. If you are planning on stopping by, please call or text us at 512-255-7070 from the parking lot when you arrive. We want to make sure we are ready for you when you come into the office.
Our family from Avery Ranch Eye Care thanks you and your family for the continued support you provide to us. We know you have many choices when it comes to your eyecare and vision needs. We want you to know how grateful we are that you choose us and shop local. By doing this, you allow our team the ability to provide for our families!
Please continue to be safe and we are so excited to be serving you soon!